Refund policy

Return & Refund Policy

At A MAK & X.M MAK, we want every stick, note, and measurement to bring joy and precision to your daily routine. We take great pride in selecting high-quality sticky notes, erasers, and rulers to brighten your desk space. However, if a product isn't quite right for you, our Return and Refund Policy ensures a smooth, clear, and fair process.

30-Day Happiness Guarantee

You have 30 natural days from the date your package is delivered to request a return.

To be eligible for a return:

  • Item Condition: Products (sticky notes, erasers, rulers, or sets) must be unused, in the same condition that you received them, and in their original packaging.

  • Sets & Bundles: Multi-packs or stationeries sold as sets must be returned complete with all original parts.

  • Proof of Purchase: You must provide your order number or valid receipt.

How to Initiate a Return

  1. Reach Out: Send an email to our support team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return (photos are appreciated if items arrived damaged).

  2. Review & Approval: Our customer support representative, Shannon Barrow, will review your request within 24 to 48 business hours and provide you with detailed instructions and a return authorization.

  3. Pack & Ship: Carefully package the items to prevent damage during transit. Send your return package to our designated physical return warehouse:

    Return Address:

    Barrow 8 Woodbeck Court

    Ferny Hills QLD 4055

    Australia

(Note: Please do not send your returns back without contacting us first, as unauthorized returns may not be processed.)

Shipping Costs for Returns

  • Defective or Incorrect Items: If you received broken rulers, damaged sticky notes, or the wrong item entirely, we apologize! We will cover all return shipping costs or arrange a replacement free of charge.

  • Customer Change of Mind: If you decide you no longer want the product or ordered the wrong style, you will be responsible for paying your own shipping costs for returning the item. Original shipping fees are non-refundable.

Refunds & Processing Time

  • Once your return is received and inspected at our Ferny Hills facility, we will send you an email notification confirming receipt.

  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your bank or credit card issuer.

  • Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].