Shipping policy
Shipping Policy
At A MAK & X.M MAK, we aim to pack and deliver your creative stationery swiftly and safely. Below are the terms that govern our shipping practices.
Shipping Rates & Delivery Thresholds
We strive to keep shipping straightforward and affordable for all stationery enthusiasts:
| Order Total | Shipping Fee |
|
$10.00 USD and above |
FREE Shipping |
|
Under $10.00 USD |
$5.99 USD Flat Rate |
Processing & Handling Times
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Order Processing: Orders are prepared and dispatched within 1 to 3 business days (Monday through Friday, excluding public holidays).
-
Order Tracking: Once your package is scanned by our shipping courier, you will automatically receive an email with your unique tracking number.
Delivery Estimates
Standard international and domestic delivery times typically range between 7 to 15 business days, depending on your location and local customs procedures. Please note that unforeseen weather events or carrier delays may occasionally extend delivery times.
Delivery Addresses & Accuracy
Please ensure that your shipping address is entered accurately during checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an insufficient address, reshipping fees may apply.
Damaged or Missing Shipments
If your parcel arrives with visibly damaged rulers or missing items:
-
Retain all original packaging materials and damaged goods.
-
Take clear photographs of the damage.
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Contact us immediately at [email protected] so we can initiate a claim and send a replacement.